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In an effort to pull together all the various components that make up a robust and comprehensive safety management program, Baldwin also offers Emergency Response Services, including a customized manual and checklists and remote Table Top Drills.


The ER ALERT feature provides an organization the ability to alert teams of an accident, incident or other event. The ALERT can activate for either an actual event or a drill, each of which has distinct workflows.


Key elements of the ER ALERT include:

  • One place to manage and document an event

  • Automatically creates an event and action log

  • All key elements set up in advance

  • Discussion comments in real-time

  • Notifications by email, phone, and text messaging

  • Team check-in function

  • Checklists set up in advance and assignable to specific individuals

  • Employees can report emergencies to the ER manager from within the portal

The feature automatically captures activities and actions for review upon conclusion of the event.  Clients can subscribe to this feature using their ERP Manual/Checklists or Baldwin's ERP Manual and Checklists that are customized for each client.

Emergency Response Services for Limited Resource Operators

Operators with limited available resources are significantly disadvantaged when faced with an investigation. Operators experiencing an accident could have their entire flight department involved; typically leaving no properly trained aviation personnel to work with the investigators.  Preparing and providing expertise to a non-aviation employee is critical in the quality of the investigation.   BaldwinSOS™, unlike anything on the marketplace, was developed as a framework with many investigative agencies allowing experts to be advising the operator from the first day and to support the operator’s role throughout an investigation.

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