11 Palmetto Parkway | Hilton Head Island, SC  29926 |+1.843.342.5434 (International) / 888.222.2112 (US/Canada)
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Enterprise QMS/SMS - Progressive Monitoring

Where SMS focuses on safety, QMS focuses on the products and services across an organization


Baldwin's Enterprise QMS/SMS work together to provide the tools and means to meet global quality standards.  Designed to satisfy the needs of a large, corporate organizations, Baldwin's enterprise solution is scalable, flexible, easy to manage, and provides the opportunity for an organization to monitor risk and processes across the entire organization. 


Enterprise solutions are designed to integrate multiple facets of an organization's business through the interchange of information from various business process areas and related databases. These solutions enable organizations to retrieve and disseminate mission-critical data throughout the organization, providing managers with real-time operating information.


  • Implement best practices for company-wide continuous and progressive improvement

  • Monitor hazards and quality processes across all departments/divisions worldwide

  • Provide a means of real-time communication via configurable notifications

  • Customization of forms/reports specific for departments/divisions


"QMS is a formal process used to review a company's operations, products, and services to identify areas of potential quality improvement.  The quality system is the way organization defines and achieves its quality objectives. Quality systems focus on the quality of what the organization produces, the factors which will cause the organization to achieve its goals, the factors which might prevent it satisfying customers and the factors which might prevent it from being productive, innovative and profitable. Quality systems should, therefore cause conforming product and prevent nonconforming product.

The primary goal of a quality management system is to beat the competition. It does this by adding value at each stage of production. It defines long-term plans for your company while at the same time providing a framework for it. Quality management systems make every employee the owner of customer satisfaction. Internally, it generates a sense of collaboration and motivation. You might set yearly objectives for sales growth or product innovation, but every objective will be methodically driven on the basis of quality product, care, and service. Initiation of a quality management system in your business can identify waste, straighten out processes and hence reduce costs by decreasing inefficiencies. It, therefore, improves customer satisfaction, increases sales and furthers the goodwill of your business.

A quality management system relies on the principle that every operation needed to produce the final output should be of superior value. It, therefore, is a concept used throughout a business that also extends to customers and suppliers. It aims to improve product quality and might alter business processes, structures, and personnel responsibilities to achieve this. When you incorporate a quality management system at your organization, all business activities focus on quality. So whether you purchase raw material, process it, store it or distribute it, every step is programmed to meet benchmark quality levels.

To incorporate a quality management system, think of operations as processes that you must improve. Quality is not a one-off result, so, to achieve it, you must focus on continuous improvement in all processes. The steps you take to improve quality must be evidence-based. You also must hold suppliers to high standards when it comes to satisfying requirements. Most importantly, focus on your customers -- their requirements, perceptions, and needs."


Baldwin utilizes proprietary software to create highly customized QMS tools to support any size operation.  These tools include, for example, Customer Service Reports, Internal Audits,  Process Management, Employee Feedback, Efficiency Reports, etc.  The extensive reporting capabilities maintain a high level of transparency to keep leadership and staff informed.  Call us today for more information:  888.222.2112 or 843.342.5434 or Click HERE to be contacted!


FMI:  http://smallbusiness.chron.com/create-quality-management-system-4813.html